Frequently Asked Questions

Discover important things you need to know about your Pensonic home appliances. Choose your home or kitchen appliance and get answers from our most frequently asked questions.
1Do I need to create an account before I can place an order?
Signing up for a new account is quick and easy. Alternatively, you can check-out as guest without creating an Pensonic account.
2What are the benefits of creating an account?
Your Pensonic account allows you to save addresses, view your order history and track your order. We will also store your invoices for easy access. Our signed-up customers will enjoy the privilege of special offers and discounts.
3Is my personal information strictly protected by Pensonic?
Yes, Pensonic follows global guidelines to ensure that your personal information is safe and secure at all times and we do not share your information with any third parties. You can read more about it in our privacy policy.
4Can I place order via your Contact Center or Facebook Fanpage?
Pensonic Facebook fan page is cater for promotional and marketing updates. For online purchase, please use this website to browse, select and pay for your appliances. If you need assistance or are looking for any appliance that is not available, you can contact us on 03-7954 5200 and we will be happy to assist.
5Can I edit my order after confirmation?
Once an order is placed, you can no longer edit it yourself on the website. If you think you made a mistake, please contact us on 03-7954 5200, we may be able to make changes if the order has not left the warehouse.